Support
Contact us
The fastest way to reach us is email. We read everything and aim to reply within one business day.
- Email: support@captns-log.com
When you write in about a problem, it helps to include your iPhone model, your iOS version, and a short description of what you were doing when the problem happened. Screenshots are welcome.
Subscriptions and billing
Capt’ns Log Pro is billed through your Apple ID. You can manage, cancel, or restore your subscription without contacting us:
- To manage or cancel: open iOS Settings, tap your name, then Subscriptions, and choose Capt’ns Log Pro.
- To restore a purchase on a new device: open the app, go to Settings, and tap Restore Purchases.
- Refunds are handled by Apple. Request one at reportaproblem.apple.com.
Your data and your account
- Your catches, photos, and fishing spots are private to your account. There is no social feed and no public content.
- To delete your account and all associated data: open the app, go to Settings, and tap Delete Account. Deletion is immediate and permanent.
- For privacy questions or a data export, email privacy@captns-log.com.
Common questions
Why does the app ask for my location?
Location is used to find nearby tide stations, river gauges, and weather for the water you fish. It is never shared publicly. You can also pick any spot manually on the map instead.
Why don’t I see a species I fish for?
Species coverage depends on your US state, and we are adding more over time. If your species is missing, email us. Requests genuinely shape what we build next.
Does the app work offline?
Yes. Your journal always works offline. With Pro, run Trip Prep before you leave and the advisor, forecasts, and maps are cached for the trip.